T-mobilitat Appointment

By making an appointment you can receive personalised attention at one of the Ferrocarrils de la Generalitat de Catalunya Customer Service Centres, where you will be informed of all the available options, can make all kinds of queries and carry out all kinds of procedures related to T-mobilitat. With this personalised service, Ferrocarrils provides its customers with a direct and personal channel of communication both for collecting the T-mobilitat and for clarifying any queries you may have.

By making an appointment at one of the two Ferrocarrils de la Generalitat de Catalunya Customer Service Centres, you can physically collect your T-mobilitat and top it up, resolve technical problems, report it as lost, request a duplicate or resolve any other queries you may have. This appointment will enable you to receive personalised attention and information about the advantages of T-mobilitat, how it works, the different types of cards, how to top it up using the app and more details about T-mobilitat.

Appointments can be made on this website. By filling in this form, you can choose the Customer Service Centre that suits you best, either at Plaza Cataluña or Plaza España in Barcelona, on the day and at the time that suits you best. If you are unable to attend for any reason, you must notify us so that another user can take advantage of the service.

On the day of your appointment, you should bring your completed registration form (download link) along with your identity document so that the relevant procedures can be carried out, such as applying in person for your T-mobilitat. For greater flexibility, we recommend that you be registered in the system, although this can be done at the time of your visit.

To make an appointment at one of the two Ferrocarrils de la Generalitat Customer Service Centres, you must fill in a form on which you can choose the day and time that best suits your needs. In addition to your personal details, you need to indicate the type of procedure you wish to carry out. Once the form has been completed, you will have the option to allow us to send you a reminder of the appointment either by email or text message.

If you are unable to attend the scheduled appointment, please cancel it so that someone else can take advantage of the opportunity. To cancel your appointment, simply click on the following link and the appointment will be cancelled. To make a new appointment, simply follow the steps below to reschedule your appointment at one of the two Ferrocarrils de la Generalitat de Catalunya Customer Service Centres.

Ferrocarrils de la Generalitat has two Customer Service Centres in Barcelona to provide personalised service and carry out all kinds of procedures and formalities related to T-mobilitat. One is located in the lobby of Barcelona-Plaza España station and is open from Monday to Friday from 9.00 h to 14.00 h and from 16.00 h to 20.00 h. The other centre is located in the lobby of Barcelona-Plaza Cataluña station and is open from Monday to Friday from 8.00 h to 20.00 h.