Customer Service
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gencat.cat
Complaints hotline
900 90 15 15
Access information for people with reduced mobility (PRM) at Plaça Catalunya station
How to access the station and platforms?
1 – Plaça Catalunya station has two entrances, one on the Bergara-Pelai side and another on the Rambla side. You can access the station using the elevator located at Carrer de Pelai, No. 62, at the intersection with Rambla de Catalunya, or the elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes. Once you pass through the validators at either entrance of the station, there is an elevator available to go down to the platforms.
How to access the Customer Assistance Center (CAC)?
2 – It is located in the Bergara side entrance of Plaça Catalunya station. The elevator located at Carrer de Bergara, No. 7, at the intersection with Carrer de Balmes, connects the street with the Plaça Catalunya entrance where you will find FGC agents, assistance and ticket sales points, validators to access the platforms, and the Customer Assistance Center (CAC).
People with hearing disabilities
SMS: 675 78 70 02
FAX: 93 366 32 36
E-mail: [email protected]
Do you have any questions?
Frequently asked questions
Check out the answers to our users’ most frequently asked questions.
PROOF OF DELAYS
You can request your proofs of delay through the address [email protected]
Customer service centers
Plaça Catalunya
Location
Schedule
(from Mondays to working Fridays)
Plaça Espanya
Location
Schedule
From 9 to 14 h and
from 16 to 18:30 h.
(from Mondays to Friday)
August: From 9 to 14 h. (from Mondays to Friday)
Estació de Balaguer
Location
Schedule
FGC Pensioner’s Card Office
Location
Schedule
(from Mondays to working Fridays)
