ACCESSIBILITY

Ferrocarrils de la Generalitat de Catalunya has committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/2018, of 7 September).
This accessibility statement applies to https://www.fgc.cat/

This website is partially in accordance with Royal Decree 1112/2018, of 7 September, due to the exceptions and lack of conformity of the aspects indicated below.

The following content is not accessible for these reasons:

Lack of conformity with Royal Decree 1112/2018, of 7 September:

• There are some pages and documents that are not written in plain language
• The logo text does not contrast enough with the background.
• Some tables are not fully accessible (WCAG 2.1 criterion 1.3.1).
• Some images do not have a text alternative (WCAG 2.1 criterion 1.1).
• Some PDF documents are not fully accessible.
• There are editing errors on some web page.
• The home is updated automatically to keep the Twitter plugin up to date. It is not possible to disable this option.

Disproportionate load: does not apply.

The content does not fall within the scope of applicable law:

• There are office files in PDF or other formats published prior to 20 September 2018 that do not fully meet accessibility requirements.
• There are videos released prior to 20 September 2018 that do not fully meet accessibility requirements.

This statement was prepared on February 8, 2022.
The method used to prepare the declaration was an audit of the supplier that developed the application.

Latest revision of the statement: July 5, 2022.

Communications

Communications on accessibility requirements (article 10.2.a of Royal Decree 1112/2018, of 7 September) can be made through the following contact mailbox.
For example:

• Report any possible breach on the part of this website.
• Transmit other difficulties in accessing the content.
• Make any other questions or suggestions for improvement regarding the accessibility of the website.

The communications will be received and forwarded by the Directorate General for Citizen Services, the Department of the Vice-Presidency and Digital Policies and Territory, as the Unit Responsible for Web Accessibility at the regional level.

Requests for accessible information and complaints

To make requests for accessible information and complaints (article 12 of Royal Decree 1112/2018, of 7 September), you must access the procedure “Accessible Content” and follow the modality “Request accessible information or file a complaint“.

Any natural or legal person may file complaints regarding compliance with the requirements of Royal Decree 1112/2018, of 7 September, and request information regarding content that is excluded from the scope of this regulation.

Applications and complaints are recorded in accordance with the requirements established by Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Application procedure

The application procedure set out in article 13 of Royal Decree 1112/2018, of 7 September, can be initiated in the “Accessible Content” procedure through the “Claim an Application” modality.

If you have made a request for accessible information or complaint, it has been dismissed, you do not agree with the decision that has been made or the response does not meet the requirements of article 12.5 of Royal Decree 1112/2018 of 7 September, you can file a complaint to:

• know and oppose the reasons for dismissal
• urge appropriate action in the event of disagreement with the decision that has been made
• state the reasons why you consider that the response does not meet the requirements entailed.

A complaint can also be initiated in the event that 20 business days have passed without a response.

The FGC website has been built with the aim of providing universal access to all users, regardless of their physical, sensory or intellectual abilities, and the technical context in which they use it (type of device, software, connection speed, environmental conditions, etc.).

Therefore, we work with the aim of adapting the entire web to the recommendations of the World Wide Web Consortium W3C so as to eliminate barriers that hinder access to information and communication. These recommendations are summed up in the WCAG 2.1 web accessibility guidelines.

The commitment of Ferrocarrils de la Generalitat is to achieve the “Triple-A” (AAA) level of conformity, as required of public administrations by European and state legislation.

Directive (HAT) 2016/2102 of the European Parliament and of the Council of 26 October 2016 establishes the rules required for member states to ensure that all public sector websites and mobile applications, regardless of the device used to access them, meet the accessibility requirements set out in the EN standard 301 549 v2.1.2 (of August 2018), of adequate accessibility requirements for public procurement of ICT products and services in Europe.

Standard EN 301 549 v2.1.2 is based primarily on the Web Content Accessibility Guidelines (WCAG) 2.1, of August 2018. Specifically, you have to meet the AAA level. However, the standard also has additional, mandatory and conditional requirements.

The directive is mandatory but not directly applicable, so at the state level a royal decree has been developed which, at least,develops the scope and requirements. The state transposition is Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector.