Generalitat de Catalunya
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Ferrocarrils de la Generalitat de CatalunyaFerrocarrils de la Generalitat de Catalunya
Portada » Privacy Policy

Privacy Policy

The purpose of this policy is to provide information on how your personal data is collected, processed, and protected by Ferrocarrils de la Generalitat de Catalunya (Ferrocarrils de la Generalitat de Catalunya will also be used to refer, in an extensive manner, to the rest of the entities of the FGC group).

Ferrocarrils de la Generalitat de Catalunya is committed to always guaranteeing the privacy of its users and not collecting unnecessary information.

I. Data Controllers

  • Ferrocarrils de la Generalitat de Catalunya, amb domicili a Barcelona, 08017, C. dels Vergós, 44, and CIF Q0801576J. Tel. 933663000 www.fgc.cat
  • Vallter, SA, amb domicili a Setcases (Girona), 17869, Pla de Morens, s/n, and CIF A17015165. Tel. 972136057 www.vallter.cat
  • Actius de Muntanya, SAU, amb domicili a Barcelona, 08017, C. dels Vergós, 44, i amb CIF A08141897. Tel 973297085 www.boitaull.cat
  • FGC RAIL, SA, amb domicili a Barcelona, 08017, C. dels Vergós, 44, and CIF A66775701. Tel. 933663000 fgc-rail-sa
  • FGC Mobilitat, SA, amb domicili a Barcelona, 08017, C. dels Vergós, 44, and CIF A05415583. Tel. 933663000 fgc-mobilitat-sa

II. Data Protection Officer

Ferrocarrils de la Generalitat de Catalunya and its affiliated entities have a Data Protection Officer responsible for overseeing compliance with this policy and advising the organization on data protection matters. For any questions or complaints, you can contact the DPO through the following channels:

Name and surname: Guillermina Vinyoles Calvet

Email: dpd@fgc.cat

Postal address: C. dels Vergós, 44, 08017 Barcelona

Telephone: 933663000 (Monday to Thursday, 9:30 a.m. to 2:00 p.m. and 3:00 p.m. to 5:30 p.m., and Friday, 9:00 a.m. to 2:00 p.m.)

III. List of processing activities

Ferrocarrils de la Generalitat de Catalunya carries out the following processing activities. You can find a full description of each of these activities through the following link to the Inventory of Processing Activities of Ferrocarrils de la Generalitat de Catalunya:

  • Parties involved
  • Accidents (Barcelona – Vallés Line Stations)
  • Accidents on Tracks and Activities (FGC Turismo)
  • Workplace Accidents
  • Activities, Events, and Visits (PAM)
  • Mobile Applications (FGC Turismo)
  • Policies
  • Vall de Núria Rack Railway Tickets (FGC Turismo)
  • SII Ethics and Compliance Channel
  • Advertising and Promotion Campaigns (FGC Turismo)
  • Pensioner’s Card
  • Telephone Switchboard
  • Station Supervision Center (CSE)
  • Customer Information Center
  • Club Pirineu 365 Loyalty Club (FGC Turismo)
  • Compatibility for Public and/or Private Activities
  • Internal Communication
  • Commercial Communications
  • Invoicing
  • Contact (FGC Tourism)
  • Hiring of FGC employees
  • Hiring of suppliers
  • Fraud control (FGC Tourism)
  • Attendance control
  • Access controls for visits to facilities (COM-COR-NEO)
  • Labor complaints
  • Type A complaints
  • Type B complaints
  • Recording of calls made from the Service Coverage Management Office (OGCS) phones
  • Issuing duplicates
  • Disciplinary proceedings
  • Sanctioning proceedings
  • Skips, activities, or complementary services (FGC Tourism)
  • Training
  • Management of data protection requests
  • Travel management
  • Settlement of minor expenses
  • Complaints book
  • Equipment rental (FGC Tourism)
  • Playroom (FGC Tourism)
  • Newsletters (FGC Tourism)
  • Payrolls
  • Objections
  • Lost property
  • Service observations (FGC Tourism)
  • Payments and collections
  • Recording permits Images at FGC facilities
  • Equality Plan
  • Filing complaints, judicial and administrative procedures
  • Occupational risk prevention
  • Ski instructors (FGC Turismo)
  • Shift scheduling
  • Alcohol and drug testing
  • Publication of profiles and career paths on the website
  • Claims for liability
  • Counting pedestrians and vehicles at level crossings and other intersections
  • Human Resources
  • Institutional Relations
  • Judicial retentions
  • Staff selection
  • Alert service
  • Skiline service (FGC Turismo)
  • Medical services (FGC Turismo)
  • Raffles (FGC Turismo)
  • Supply of uniforms and accessories
  • Suggestions and complaints (FGC Turismo)
  • T-Assistance
  • Access permits to the facilities (A-Andana and passes)
  • Transparency
  • Training train / Lake train
  • Location of machines and vehicles (FGC Turismo)
  • Video Surveillance

IV. How can you exercise your rights towards Ferrocarrils de la Generalitat de Catalunya?

You can access your data, request rectification or deletion, object to processing, and request its restriction by sending your request to the Ferrocarrils de la Generalitat de Catalunya address (C/ dels Vergós, 44, 08017 Barcelona), by email to dpd@fgc.cat, or via the following link.
If you believe we have not adequately responded to your request, you can file a complaint towards the Catalan Data Protection Authority (www.apdcat.gencat.cat).